Under these guidelines:
"CSSDR" is short for "Data Recovery Services " a corporation based in the India with the
following address: " C-315 Meriton Plaza, Oppo. Varach Banck, Yogi chowk, Surat, Gujrat, India -395010"
Any organization, company, or individual that has the legal
capacity to enter into this agreement and has sent or will send digital media
and related peripherals to CSSDR for data recovery services to
one of its offices or postal boxes globally (a list of which can be found on our
website, www.cssdr.com) is referred to as a "Client"
in this context.
"Media"
includes drives for hard drives, floppy disks, USB disks, external hard drives
(with the hard disk firmly attached to the enclosure), RAID5,s, PCs, and any
other type of storage medium. Data stored on tapes or any other electronic
media supplied to CSSDR
"Peripherals" include everything that isn't
directly connected to the media, such as cables, leads, controller cards, and
any external enclosures that aren't permanently attached but nevertheless allow
the media to hold digital data.
Except as otherwise provided in our website's general terms
and conditions, these terms and conditions solely govern the return of the
client's digital media to CSSDR; they do not govern the
transportation of any recovered data.
Although CSSDR will take all necessary
precautions to protect your media while it is in our care, we cannot be held
liable for any damage or loss that may occur to any caddy as a result of
opening them to access the internal HDDs. This could lead to permanent injury
or destruction. Therefore, we will only be returning the internal HDDs and not
the broken external caddy.
If the work needed to perform the data recovery service
nullifies a guarantee, CSSDR is not responsible.
Any client-supplied peripherals, such as cables, original
boxes, etc., may be discarded unless otherwise requested (either verbally
during the inquiry or in a written letter included with the shipment). If the
device's original packaging is needed for a warranty claim, CSSDR will not be held liable for replacing any discarded parts.
If the original media is not requested returned within 14
days of declining the quotation or sending the recovered data, the customer is
responsible for ensuring that the media is disposed of in an environmentally
appropriate manner. If the original media is requested to be returned beyond
the day period and we have already disposed of it in an environmentally
appropriate way, the company cannot be held responsible or liable for any
ongoing warranty claims about its return.
Services for Shipping
CSSDR promises to ship all returned items at
no cost to customers, regardless of whether they have made a purchase. However,
customers must note that this offer does not apply to RAID5 drives, drives that
came with peripherals, or drives weighing more than 2 kilograms.
The customer acknowledges that we process ordinary mail
returns once a month, on the last working day of the calendar month.
The client acknowledges that the estimated delivery time per
method (regular mail, 5 days, and courier, 15 working days) is computed from
the date of recovery.
The customer acknowledges that the delivery dates provided
in 2.3 are not binding and that CSSDR is not liable for any
damages caused by standard mail or courier service delays.
By using this service, the customer agrees that their media
and/or peripherals could be stored at any of CSSDR 's offices
around the world and that the free return shipping is only for regular mail and
not for courier services. They also agree to the following:
Since a signature might not be necessary, the customer
agrees that CSSDR must merely give proof of shipment.
The customer agrees to accept a copy of the shipment's front
label (with postage and address) as evidence of shipment or a tracking number
from one of the carriers mentioned in
The customer understands that regular mail providers do not
always provide tracking numbers.
CSSDR will not be held liable for any media
or peripheral losses caused by the postal service, as long as evidence of
shipping can be provided by the client.
Only a heads up, this is only a minimum cost. We'll have to
look at each item separately and give you a price when you ask.
CSSDR allows a variety of payment methods for
shipping services, including major credit cards (VISA, Mastercard, and AMEX),
PayPal, and bank transfers.
The client agrees to accept a tracking number from any of
these carriers as proof of dispatch for any packages sent by the courier
service, which is DHL or UPS.
Finding replacement media or peripherals
Customers understand and agree that CSSDR will not be held financially liable for any materials lost in transit with any
postal or courier service, even if the company provides evidence of shipment.
In the event that any media or peripherals provided to CSSDR are deemed defective, the client acknowledges that their
monetary value cannot exceed Rs:500, Rs:1000, or Rs:500. This limitation on liability
applies in the event that any materials are misplaced prior to shipment.
Section four:
According to the laws of England and Wales, the client must
have the legal right to request data recovery services, and all media and
content submitted to CSSDR must also be legitimate.
